People Operations Manager

People Operations Manager

We’re looking for someone passionate about people, both those we communicate TWLOHA’s message of hope and help to, as well as those on the TWLOHA team. This individual has a love for and expertise in Human Resources and People Management. Their goal each day is to plan, coordinate, and direct the very thing that keeps TWLOHA going–our team. They have a desire to make our team and intern program operate to the best of our ability, both individually and at the group level.

The People Operations Manager is responsible for the following:

  • Drafting and managing job listings, screening applicants, following up on references, and coordinating job applicant interviews.
  • Connecting with the Communications team to market job, intern, and volunteer opportunities.
  • Overseeing the life-cycle of recruiting, vetting, hiring, terminating, and managing the exit processes for employees, interns, volunteers, and contractors of the organization.
  • Assisting in new hire onboarding which includes but is not limited to legal paperwork, contracts, orientation, background checks, training schedules, team meet and greets, and policy/program training.
  • Updating and maintaining TWLOHA’s Employee Handbook and internal website.
  • Providing oversight and facilitating the scheduling of any compliance training for both new and current team members.
  • Remaining up-to-date and informed of ever-changing employment laws and regulations for team members across multiple states.
  • Planning TWLOHA celebrations for team member anniversaries, birthdays, milestones, and/or achievements.
  • Coordinating opportunities for team collaboration and connection, mentorship, and professional development.
  • Assisting in the advancement of the company’s culture, diversity, and inclusion goals.
  • Supporting the Co-Executive Director in the administration of employee benefit plans for health, vision, and life insurance as well as Aflac and 401k options.
  • Implementing and scheduling annual reviews for all team members.
  • Assisting in processing and approving bi-monthly payroll.
  • Coordinating the day-to-day job responsibilities of the interns concerning department needs while growing your relationship with said interns to mentor and help develop their professional skills.
  • Providing ongoing support and care for our worldwide interns and volunteers across multiple time zones.
  • Ensuring departments have their varying needs met with remote and/or in-person support through the intern program.

Required Experience and Skills:

  • Must be knowledgeable about HR practices and employment laws as well as hiring contractors, part-time employees, etc. nationwide.
  • Knowledge of mental health and how to create a stigma-free workplace.
  • 2+ years of experience in HR administration.
  • Experience in navigating employee benefits and administration of employer plans.
  • Understands the overseeing and management of employee evaluations and feedback.
  • Exceptional interpersonal and conflict resolution skills.
  • Possesses time management, planning, organizational, and multitasking skills.
  • Ability to work, train, and teach those with a variety of learning styles.
  • Address both knowledge and expertise, as well as performance gaps, positively and constructively.
  • Comfortable with providing and accepting critical feedback.
  • Capable of prioritizing and organizing work efficiently to meet deadlines.
  • Ability to be trusted with private and confidential personnel information.
  • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint.


  • The position is full-time: 40 hours a week, Monday – Friday
  • We’re looking for someone to join our team in Melbourne, Florida. This position may offer a flexible hybrid schedule but the individual must live in or near Melbourne, Florida.


  • A Bachelor’s degree is strongly preferred, with a minimum of two years of experience in a relevant field.


  • A compensation and benefits package will be offered to candidates after the review of their application. Employee benefits include:
    • Health Insurance
    • Life Insurance
    • Vision Insurance
    • Optional Dental and Aflac
    • 401k Benefits
    • Employee Assistance Program for Mental Health Care
    • Vacation Days
    • Personal, Sick, and Earned Time Off
    • Flexible Fridays
    • Four-Week Sabbatical (for every two years of employment)

How to Apply:
TWLOHA is currently accepting applications. The application requires a cover letter, resume, and video application. A completed application should be emailed to with the subject line: “People Operations Manager“. Only complete applications will be considered.

  1. Cover Letter: Please include your cover letter in the body of your email submission. The subject of your email should reflect the position you’re applying for. A link to your video application should be included in your cover letter.
  2. Resume: Please attach your resume as a PDF and name it in the following format: Firstname_Lastname.PDF
  3. Video: Each applicant will be required to submit a short 3-5 minute video. The video should address and answer the following:
  • Why do you connect with the mission of TWLOHA?
  • Briefly describe the work experience you have in relation to this role.
  • How would you be uniquely positioned to help TWLOHA better fulfill our mission and vision through this role?
  • What is your favorite and least favorite part about working in Human Resources?
  • What is your conflict resolution style?

The video should be uploaded to YouTube and shared with TWLOHA. You may keep your video private, but make sure can view it.

If you have any questions about completing the application process, please email

Once you have applied, you will be contacted if we need any additional information. You may not receive a response right away.

This listing will be removed when the position is filled.

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