Our commitment to privacy
What information is collected by TWLOHA?
We collect personal information when you voluntarily submit it to us.
For example, donors may provide us with personal information (such as name, address, email address, telephone numbers, date of birth and/or credit/debit card information). If a donor, or a website visitor, contacts us by email, they may provide us with their email address and name. If a supporter visits our online store (store.twloha.com) and purchases TWLOHA merchandise, they will be required to also provide personal information required to process their order (such as name, address, email address, telephone numbers, date of birth and/or credit/debit card information). Providing data is required in these contexts in order for us to process your donations, online store orders, requests, or respond to inquiries. Personal information shared with our team may also be logged in a secure database in an effort to further serve you as a supporter or person in need of resources.
In addition to the personal information that you submit to us, we may collect personal information about you from reputable third parties, or automatically collect information using the following technologies:
Web Server Logs. Our web servers may collect certain information such as IP address, pages visited, time of visits, and referring website.
Where do we transfer and store information?
TWLOHA is based in the United States, and any information transmitted to us may be stored, accessed, or processed in the United States. Residents of some other countries, including residents of the European Union, should be aware that the laws of the United States do not offer the same protections as the laws of your home country. Nevertheless, we are committed to providing the protections provided for those within the European Union in compliance with the General Data Protection Regulation (GDPR).
How do we use information?
We collect information primarily to accept donations, process online orders, complete our charitable programs, and provide you with information concerning our programs, projects, and activities. We also use information for analytical purposes, to improve our website, our donor base, our outreach, or to respond to requests for information or merchandise. We may inform you of other purposes at the time that we collect some forms of information.
With whom do we share information?
We do not trade, share, or sell information that you provide to us with other organizations who intend to use it only to market their products or services to you.
Our commitment to data security
To help prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Your access to data, and your choices
If you would like to access the data that we received from you, or make corrections to it, you may contact us at the email or mailing addresses provided at the end of this policy.
If you registered to receive communications from us and later change your mind, you may ask that your name and contact information be removed from our email distribution list. You can send such a request to the email or mailing addresses at the end of this policy. Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. At this time we do not modify your experience based upon whether such a signal is broadcast.
Behavioral Advertising. We may participate in behavioral-based advertising. This means that a third party may use technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interest. That advertising may appear either on our website, or on other websites.
Communicating with us. If we need, or are required to, contact you about the privacy or security of your information we may do so by telephone, email, or mail. If you have any questions, concerns, requests, or comments about privacy, you can contact us by email, telephone, or mail at:
PO Box 2203
Melbourne, FL 32902
Effective: May 24, 2018